Drug and Alcohol Testing Services and Kits Policies

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Policy Information



Your use of this website found at http://www.Employee-Drug-Testing-Ace.com (the "Website") constitutes your (website user) agreement to abide by these Terms of Use. Consulting Ace Inc. ("Website Owner"), the owner of the Website, reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms of Use at any time, and you agree to be bound by such modifications, alterations or updates. The use of this website confirms your agreement with the policies outlined herein. This Website is intended for businesses, government organizations, medical facilities, non-profits, and individuals over the age of 18 and is not intended for use by children or minors under the age of 18.

Shipping Information

Costs

100% Free FedEx Standard Shipping in the Continental U.S.A. for All Products.

  • This includes free insurance against loss and damage.
  • Our free shipping offer excludes Express and Overnight Shipments for products.
  • If you need Express or Overnight Shipping, you may choose the option at normal rates during checkout.
  • Orders placed by 2 pm Eastern or 11 am Pacific may qualify for same day processing. For orders shipped overnight, this means the order can arrive the day after you placed the order.
  • Product Shipments to Hawaii and Alaska will be charged standard shipping rates.
  • iControls Kits and some supplies are not included in this free shipping offer. This is because of the special handling or refrigeration that is required. If a product must be shipped overnight, it will be clearly labeled on the product page as requiring overnight shipping.

100% Free FedEx Overnight Shipping in the Continental U.S.A. for All Specimens as part of our Confirmation and Medical Review Officer (MRO) Employee Drug Testing Services.

  • Specimens shipped from addresses in Alaska and Hawaii will be charged $30 per shipment.
  • Shipping arrangements for Specimens shipped from addresses in other countries must be made in advance. Please Contact Us to make arrangements.  

Shipping Times

  • Under normal circumstances, orders ship within 24 to 48 hours excluding weekends and holidays.
  • Orders placed by 2 pm Eastern or 11 am Pacific may qualify for same day processing. For orders shipped overnight, this means the order can arrive the day after you placed the order.

Shipping Method for Products

Products are shipped via FedEx.

For express shipping:

Problems with Shipping

In the extremely rare case that we do not have an item in stock, we will contact you as soon as possible and offer a substitution of a drug test kit that will cover your needs at no extra charge. However, if you prefer, we will back order the items not currently available or cancel that portion of the order. We can also split the shipments if needed.

Note: In some cases, orders may arrive in different shipments since they may come from more than one shipping location or if a portion of the order is delayed.

If you receive a damaged item, please notify the shipping company immediately upon delivery, if possible. However, we must be notified within five (5) business days about the damage so appropriate action may be taken. Please keep all the items because we may want them returned.

Please visit our Help Desk for issues regarding your order or feel free to Contact Us.

Ship From

We store and ship our drug and alcohol testing kits and supplies from FDA 510k Cleared and ISO 13485:2003+AC:2007 Certified Facilities. This assures the highest level of legal protection for our Customers. If you purchase more than one product, you may receive your order in more than one shipment from more than one storage facility.

Ship To

We ship employment and pre-employment drug test kits to all 50 states in the U.S. We do not ship outside the US. We do not ship to P.O. Boxes. If you do not have a residential or business address, please contact us for an alternative shipping procedure.

Tracking Orders

You will receive a Shipping Tracking Number directly from the carrier or from us at the email address you registered at time of purchase. We will provide the carrier with your email address for this purpose only.

International Order Information

Shipping

  1. We only ship to locations within the USA. You may make arrangements to have the order picked up or you can choose to ship to a company that will then ship the order to your international location.
  2. All orders must be inspected before they leave the USA. If there are any irregularities found with the order, we will only process replacements to the shipping address within the USA and according to the timelines as per our published Problems with Shipping Policies.
  3. It is understood that the purchaser is responsible for all shipping arrangements, fees, duties and legal issues for items that ship outside of the USA or back to the USA. We will not accept any claim of damage, order irregularities or any liability for any reason once the shipment has left the USA. Please verify your order before it leaves the USA.

Payment

  • All payments for international orders must clear our bank before any order is shipped or allowed to be picked up.
  • Credit Cards: We only accept credit cards with a billing address within the USA.
  • Other Payment Methods: We will accept Money Orders, Cashier's Checks, and Cash.

How to Place an International Order: If you would like to place an International Order and the terms above are acceptable, please follow the steps below.

  1. Please create an account so that we may assign orders to your account.
  2. Through our Help Desk, please let us know what products you want and the quantity. Note: Please be sure to include Product Codes to avoid errors.
  3. Once we receive the information above, we will create an order for you in our store and send you an invoice by email with payment processing options.
  4. Once payment has been confirmed, your order will be processed and normally is ready for shipping or pickup within one (1) business day. Orders that are picked up by the customer may qualify for extra discounts.

Please feel free to contact us with any questions you may have. We are here to help!

Sales Tax

Pay No Tax for Shipments within the United States of America and its Territories and Possessions with the following exception:

  • Sorry, but we must legally exclude California.
  • For all shipments to California addresses, the sales tax is 7.5%.*
     *This is a base tax rate for California and district tax may not be included.

Payment

Payment Methods

We accept Visa, MasterCard, American Express and Discover.

Accounts Receivable

If amounts due are not paid on time and collection action is necessary, then the Customer agrees to pay the original debt, a ten percent (10%) penalty, and all costs of collection, including reasonable attorney fees.

Guarantees

We offer a 100% guarantee for any damaged or lost items. In the unlikely event that an item arrives damaged, it must be reported to us within five (5) business days of delivery and upon request, shipped back within seven (7) days. You must keep the damaged item(s) and all packing material for return or until we notify you to discard it. Please contact us for permission, shipping code, and information regarding where to send them. Incorrect items must be received in unused, perfect condition in original packaging and packed carefully to avoid damage during shipping.

Warranties

Drug and alcohol test kit manufacturers offer warranties that cover their employee drug testing products over time. The Website Owner does not offer any such warranties of our own or extend any warranty. Please follow the manufacturer’s directions and contact them directly if you are in need of a warranty service.

Return Policy

We offer a 100% replacement guarantee for any damaged or lost items, but we cannot accept items for return. This is a legal requirement. The manufacturers employ strict Quality Assurance and Chain of Custody controls to ensure legal compliance. Since drug testing kits can be used as evidence in a court of law, it is very important to ensure their quality. Manufacturers could not guarantee the quality of their products if they were resold from a return.

Confirmation and Confirmation with MRO Services

The Customer agrees to pay for all Confirmation or Confirmation with MRO orders that they send into our SAMHSA certified laboratory. The customer authorizes the Website Owner to charge the credit card on file for all Confirmation and MRO services ordered at the current Confirmation and MRO billing rates as posted on our website at the time the specimens are processed at the laboratory. All charges will be made via the credit card used for the purchase of products unless other arrangements are made. It is understood that charges for Confirmation and MRO only occur when specimens are sent to our laboratory for processing. As our products have an average shelf life of 12 to 18 months, this means that these charges can occur significantly after the original purchase date. If the Website Owner must contact you regarding an erroneous or expired credit card, updated information must be received within five (5) business days or other payment arrangements must be made. All charges for Confirmation and MRO services must be cleared within fifteen (15) days of the service.

Product Distribution and Resale

Customers are prohibited from distributing the Products outside the United States of America and its Territories and Possessions or reselling the Products. The Website Owner reserves the right to cancel any order and refund the money at anytime.

For Forensic Use Only - For Criminal Justice Use Only

The FDA is currently categorizing the following tests offered on this website Forensic Use Only and For Criminal Justice Use Only.


This means that these tests are restricted for sale except to those companies or agencies associated with the Criminal Justice System in the United States of America. These agencies include, but are not limited to, all law enforcement, correction, probation, courts, jails, government agencies such as the Coast Guard, DOD, Navy, Air force, Army and Marines.

Security

We work very hard to protect your privacy. We protect the data stored on our servers as much possible with encryption, passwords, physical security, etc., to safeguard your personal information against unauthorized access and disclosure.  Please note that there is always a possibility that third parties may unlawfully intercept or access transmissions or private information and communications.

Account Protection

Please create a password using a combination between 6 and 14 unique numbers and letters. All actions taken in the name of your account are your legal responsibility. If your password is compromised for any reason, please notify us immediately and change your password.

Privacy Policy

It is understood that the Website Owner will protect the Website User's information by following all HIPAA regulations regarding the personal information supplied to us. The Website User authorizes the Website Owner to exchange information with its supplier(s) for the purposes of servicing the Website User's inquiry and/or account. Learn more about HIPAA regulations: http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html

As you navigate within this Website, we may be collecting and tracking personal information, either by asking you to tell us something about yourself (such as your name, address or email address) or by using data-tracking software that tells us what parts of the Website you have browsed. We may collect other information about you, such as your IP address, service provider, geographic information, keywords used on a search engine, websites referring visitors, date and times web pages were accessed, pages viewed, the type of the web browser and operating system used, and any other information that your web browsing software or Internet Service Provider automatically provides to our Website. We may be collecting and tracking information about the activities in our Website you engage in to help us know what users are interested in. Also, we may use "cookies" to keep track of visitors. A cookie is a small file stored on the hard drive of your personal computer. If your web browser allows, you may disable the placement of cookies on your hard drive. Disabling the placement of cookies may prevent you from accessing or using portions of the Website.

The Website Owner does not collect, use, share or sell any other information. No personally identifiable information is collected beyond that which was identified in sections above. By using this Website, you expressly agree to the collection and use by the Website Owner of the limited, automatically-generated information identified above.

We will not sell or give away your email address to anyone who is not directly involved in providing you with the services requested. This means that we may provide your email address to the shipper, manufacturers, and service providers so they may communicate with you directly.

Intellectual Property

  1. This Website contains copyrighted material, trademarks and other proprietary material, including without limitation images, illustrations, audio clips, video clips, HTML code, enhanced multimedia material, and scripts or other programming codes (the "Material"). The Website as a whole is owned by the Website Owner and is protected under United States copyright law as a collective work, and each individually copyrighted element of the Website is owned by the Website Owner or by third parties. Material from the Website may not be copied, reproduced, republished, uploaded, posted, transmitted, exploited, or distributed except as expressly provided in these terms. You may not hyperlink directly to any Material on the Website other than the entry point URL. You may not frame any portion of this Website.
  2. Trademarks, service marks, and logos held by the Website Owner are indicated on the various pages on which such marks and logos are used. Certain trademarks, service marks, and logos may belong to third parties. Nothing contained on this Website should be understood as granting a license or right to use any trademark, service mark or logo owned by the Website Owner without the Website Owner's express written consent. All other trademarks, service marks, and logos used on this Website are the trademarks, service marks, or logos of their respective owners, and the Website Owner does not and cannot grant authority for the use of those marks or logos.
  3. The Website Owner hereby grants you a personal, non-exclusive, non-assignable, and non-transferable license to display on your computer, for noncommercial and personal use only, one copy of any Material available from the Website provided, however, that you must maintain all copyright and other notices contained in such Material and you may not modify the Material or otherwise create derivative works. You acknowledge and agree that you may not sublicense, assign or otherwise transfer this license or the Material and that no title to the Material has been or will be transferred to you from the Website Owner or anyone else. Also, you agree that you will not alter, disassemble, decompile, reverse engineer or otherwise modify the Material.
  4. Access to the Website does not grant to you the right to reproduce, copy, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Material transmitted through the Website, including (without limitation) transferring or downloading them to a computer hard drive, or otherwise copying them onto any other storage medium. In addition, access to the Website does not grant to you the right to perform publicly, by any means, method, or process whatsoever, now known or hereafter developed, any of the Material transmitted by the Website Owner through the Website, including (without limitation) any transmission, retransmission, or further transmission of them transmitted through the Website.

Linked Websites

The Website Owner is not necessarily affiliated with websites that may be linked to this Website and is not responsible for their content ("Linked Websites"). The Linked Websites are for your convenience only, and you access them at your own risk. The Website Owner assumes no responsibility and makes no representations, endorsements, or approvals of any kind with regard to such linked websites or their content and products.

Disclaimers and Limitations on Liability

The Website Owner is not responsible or liable for any delays, inaccuracies, errors, omissions, or infections arising out of your use of this website or with respect to the material contained on this website. This website and all materials contained on it are distributed and transmitted as is without warranties of any kind, either express or implied without limitation. The Website Owner is not responsible for any special, indirect, incidental, consequential or other damages that may result from the use of, or the inability to use, the materials contained on this website whether the material is provided or otherwise supplied by the Website Owner or anyone else. The Website Owner is not responsible for the security of your computer or the internet. If any security issues arise, they are your responsibility. Your remedy for dissatisfaction with the website and/or website-related services is to stop using the website, those services, or contact the product manufacturer or service provider directly.

Also, you may always Contact Us.

Indemnity Agreement

Employee Drug Testing Ace does not store, handle or ship any of our drug testing products directly nor do we provide on-site, offsite, or Confirmation / MRO services directly. Through special arrangements, we ship products directly from the manufacturing facilities and use many different service providers for onsite, offsite and Confirmation / MRO services. Therefore, our lawyers have asked that you agree to the following terms and conditions when purchasing products or services from our company. Simply put, it states that if you have serious issues with a product or service, you will indemnify us and deal with the product or service provider directly.

It is understood and agreed to by all who purchase products and/or services from this website that the Website Owner is only facilitating the sale and does not directly provide any services nor does it handle or store any products offered on this website. Therefore, it is agreed that the purchaser of any products and/or services on this website, its company, officers, agents, employees, and contractors will not hold liable, and will indemnify, defend and hold the Website Owner and all its officers, agents, employees, affiliates, contractors and subcontractors harmless from any direct, indirect, special, consequential, punitive, exemplary and/or incidental damages of any kind whatsoever (including, but not limited to, lost profits, fees, penalties or attorneys' fees), other losses, damages, or any other liability issues arising from or in connection with any information, services or products found on this website. It is understood that all such claims or actions should be directed toward the service provider or manufacturer of the products and not the Website Owner. In no event shall the Website Owner's liability exceed the amount paid for the product or service at issue.

Other

This Website is controlled and operated by the Website Owner from its offices in the State of California, United States of America. The Website Owner makes no representations that Materials on this Website are appropriate or available for use in other locations. Those who choose to access this Website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable. Use of or access to the Website should not be construed as the purposeful availment of the benefits or privilege of doing business in any state other than the State of California by the Website Owner. No Material from this Website may be displayed, downloaded, exported or re-exported into (or to a national or resident of) any countries that are subject to U.S. export restrictions.

This agreement shall be governed by, construed and enforced in accordance with the laws of the State of California, as it is applied to agreements entered into and to be performed entirely within such State and without giving effect to any principles of conflicts of laws. Any action you bring to enforce this agreement or any matters related to this Website shall be brought in either the State or Federal Courts that is closest to Santa Clarita, in Los Angeles County, California. You expressly consent to the jurisdiction of said courts. If any provision of this agreement is void or unenforceable in whole or in part, the remaining provisions of this Agreement shall not be affected thereby. This is the entire agreement between the parties relating to the matters contained herein and shall not be modified except in writing, signed by the president or executive of the Website Owner.

 
 

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